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Siket Bank S.C logo

Customer Service Officer (CSO)

Customer Service & Support

Siket Bank S.C

212 views
Addis Ababa
Posted 69 days ago

Job Title: Customer Service Officer

Job Summary

The job holder is responsible for enhancing customer satisfaction by providing excellent service with maximum efficiency. Additionally, they will promote the Branch’s resource mobilization efforts by cross-selling the Bank’s products.

Job Requirements

Educational and Experience Requirements:

  • Minimum Qualification: BA degree in Accounting and Finance, Banking & Finance, Management, Business Administration, Marketing Management, or a related field from a recognized institution.
  • Experience: Minimum of 3 years of banking work experience (mandatory).
  • Personal Attribute: Demonstrated integrity.

Competencies:

  • Strong communication skills.
  • Knowledge of banking operations.
  • Customer satisfaction orientation.
  • Teamwork and collaboration.

Terms of Employment

  • Employment Type: Permanent (after probationary period).
  • Salary & Benefits: As per the bank’s scale.
  • Place of Work: Various branches (to be assigned).

How to Apply

Interested applicants who meet the requirements should:

  1. Attach:
    • Application letter.
    • Updated CV.
    • Educational certificates (student copies).
    • Recent work experience certificate.
    • Relevant training certificates (merged into one PDF file).
  2. Submit via the online form: https://forms.gle/zcGMX7TtCKPzbZyQ8.

Important Notes:

  • Submit only once.
  • Documents must be in PDF or DOCX format (max size: 5 MB).
  • Banking industry experience is mandatory.
  • Only shortlisted candidates will be contacted.

Application Deadline: Within 7 working days from the date of announcement.

For inquiries, call: 0111-26-30-42

SIKET BANK S.C

Company Details

ADCSI is one of the oldest MFIs in the history of microfinance service industry in Ethiopia; providing microfinance services mainly credits, saving, micro insurance and money transfer services which aim to enhance economic base of the poor for the last two decades. Consequently, many people have improved their livings by owning income sources, enhancing production and productivities with help of financial services they accessed. ADCSI is a transformation of Addis Ababa Micro Job Creation Project. It was initiated by Addis Ababa City Administration to provided financial services, especially for those financial poor urban societies which do not have access to conventional banks in the city. After few years the project was developed to the present Addis Credit & Saving Institution S.C /ADCSI/ obtaining a business license from National Bank of Ethiopia on September 27, 2000 G.C. The successful achievements registered at project level and the issuance of national proclamation number 40/96 that for the first time laid legal ground for establishment of microfinance institutions were among major reasons that created conducive environment for the change. Up on establishment, ADCSI has subscribed capital of 1,017,000 birr out of which 517,000 has been paid up capital by 5 founding shareholders. Currently the number of shareholders and amount of capital is raised to 11 shareholders and 1.6 billion birr respectively. The institution has also shown stable progress in operational expansion and organizational sustainability. Its branch network expansion, client outreach, loan portfolios, and saving mobilization have grown-up. The institution has envisioned to expand its operation in order to satisfy the growing demands and successfully realization of its vision and mission to assist the job creation and poverty alleviation activities in the city through providing affordable and innovative microfinance services. The company needs to place itself as a tool to significantly contribute for realization of economic change in the city and national transformation at the wider scope.

Addis Ababa
siketbank.com
info@siketbank.com
+251111572720

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