Job Description
- Develop, manage, and strengthen strategic relationships with Corporate, MSME, and Institutional Customers (Government, NGOs, Development Partners, Embassies, UN Agencies, Public Enterprises, etc.).
- Identify and develop business opportunities, expand the Bank's customer portfolio, and deliver tailored financial solutions that support the Bank's commitment to Inclusive Intermediation.
- Proactively acquire new customers and deepen existing relationships by identifying opportunities for deposit mobilization, quality lending, trade finance, digital banking, and other value-added banking products.
- Develop and execute customer relationship plans, manage portfolios, and ensure high levels of customer satisfaction, loyalty, and retention.
- Work closely with other business and support departments to coordinate the delivery of integrated banking solutions, monitor portfolio performance, and efficiently resolve complex customer issues.
- Analyze market trends, identify emerging business opportunities, and lead initiatives that strengthen customer relationships, maximize portfolio profitability, and contribute to the Bank's strategic objectives.
JOB REQUIREMENTS
Qualifications & Experience
- Education: BSc or BA degree in Accounting, Economics, Management, Business Administration, Banking & Finance, or a related field.
- Experience: Minimum of 8 years of experience in Customer Relationship and Resource Mobilization activities in the banking industry, of which 2 years must be in a supervisory position or as a Customer Relationship Manager.
Skills Required
- Negotiation
- Planning
- Customer Relationship Management (CRM)
- Communication
- Fundraising & Resource Mobilization
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