Job Description
VACANCY DETAILS
- Job Title: Branch Business Relationship Manager - RMSME
- Vacancy Number: DB_EX/NAD/002/26
- Application Deadline: July 24, 2026
- Place of Work: Dashen Bank Muketuri Branch
JOB SUMMARY
- Plan, organize, lead, and control business development activities within the branch team in the assigned region.
- Attract, deepen, and manage financial relationships to meet deposit and loan growth goals.
- Achieve business growth for the Bank in the Retail & MSME market segment, and promote and sell other products and services of the Bank to enhance value-add relationships with existing customers.
JOB REQUIREMENTS
Qualifications & Experience
- Education: BA Degree in Accounting, Marketing Management, Business Administration, Banking, Finance, or a related Business field.
- Experience: Minimum of six (6) years of relevant experience.
Functional & Technical Competencies
- A distinguished professional history demonstrating an in-depth understanding of Retail & MSME banking.
- Knowledge and experience in modern sales and marketing practices in the financial services industry to provide visionary guidance on strategic changes to drive performance.
- Strong negotiation skills to prospect and close business.
- Networking skills to effectively leverage relationships that will enhance customer acquisition and retention.
- Extensive banking background, including understanding credit, risk management, and compliance requirements.
- Demonstrated ability to engage and influence senior-level leaders regarding key business priorities, issues, and initiatives.
- Project management skills.
Leadership Competencies
- Result Driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization's success.
- Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.
- Customer Insight: The ability to understand and anticipate the needs, preferences, and behaviors of customers to drive business success.
- Partnership Engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.
- Service Excellence Mindset: Deep commitment to delivering exceptional customer experiences and fostering a culture of service excellence.
- Risk Management: Ability to identify, assess, and mitigate potential risks that could impact the organization's objectives or operations.
- Digital Savviness: Ability to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.
- Emotional Intelligence (EI): Ability to understand, manage, and leverage emotions—both your own and those of others—in order to effectively influence and inspire others.
- Decisiveness: The ability to prioritize and effectively allocate resources and make investment decisions to enhance accessibility and build organizational capabilities (people, process, and technology).
Behavioral Competencies
- Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
- Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and the organization's mission, vision, and values.
- Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
- Commitment to always finding ways to do things better.
- Ability to move quickly and easily.
- Ability to adapt to change and meet new demands quickly.
- Demonstrate readiness to collaborate and build sustainable relationships with stakeholders.
- Understand and share the feelings, perspectives, and experiences of customers.
- Consistently utilizing data to drive work and make informed decisions.
- Conducting oneself with competence, integrity, and respect in a work setting.
- Embracing diversity, respecting unique identities, and fostering belonging.
- Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.
Skills Required
- Analytical skills
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