Corporate Business Relationship Manager

The Corporate Business Relationship Manager - IFB is responsible for managing, developing, and expanding a portfolio of corporate clients by providing Islamic Finance Banking (IFB) products and solutions while promoting other bank products and services. The role focuses on building strong customer relationships, acquiring new clients, increasing business opportunities, managing customer expectations, and providing financial advice to support customer growth and business objectives.

Academic Qualifications

• Bachelor’s Degree in Accounting, Accounting and Finance, Marketing Management, Business Administration, Banking, or a related field.
• Master’s Degree in Accounting, Accounting and Finance, Marketing Management, Business Administration, Banking, or a related field is an added advantage.
• Diploma or Certificate in Islamic Banking Finance or a related field is an added advantage.

Experience

• Minimum of eight (8) years of relevant banking experience.
• At least two (2) years of experience in a middle management or line management position.
• Experience in corporate banking is highly desirable.

Key Responsibilities

• Manage and grow a portfolio of corporate clients within assigned sectors.
• Develop and maintain strong relationships with existing and potential customers.
• Promote and sell IFB corporate banking products and other bank services.
• Identify and acquire new business opportunities to increase customer base and revenue.
• Analyze customer needs and provide suitable financial solutions and advisory services.
• Manage customer expectations and ensure high levels of customer satisfaction and retention.
• Monitor customer portfolios and identify opportunities for cross-selling and upselling.
• Evaluate financing applications and assess customer creditworthiness.
• Structure financing solutions while maintaining compliance with credit policies and risk requirements.
• Monitor financing facilities, identify potential risks, and take appropriate follow-up actions.
• Conduct customer and market analysis to identify business trends and opportunities.
• Ensure compliance with banking regulations, internal policies, and Islamic banking principles.
• Prepare business reports, customer analysis, and performance updates for management.
• Collaborate with internal teams to deliver effective banking solutions.

Functional and Technical Competencies

• Business Development: Ability to identify and pursue business opportunities, develop stakeholder relationships, and drive revenue growth through market and environmental analysis.
• Credit and Financing Analysis: Ability to evaluate financing applications, assess credit risks, and structure suitable financing solutions.
• Customer Portfolio Management: Ability to analyze customer portfolios, segment customers, and develop appropriate value propositions.
• Relationship Management: Ability to establish and maintain strong customer relationships to ensure satisfaction and loyalty.
• Regulatory Compliance Knowledge: Understanding of banking regulations, policies, and compliance requirements.
• Customer Data Analysis: Ability to analyze customer information, behaviors, and trends to support business decisions and cross-selling opportunities.
• Financing Monitoring and Follow-up: Ability to monitor financing exposure, identify risks, and take corrective actions.

Leadership Competencies

• Result-driven approach with commitment to achieving measurable business outcomes.
• Ability to coach, develop, and support team members.
• Strong customer insight and ability to anticipate customer needs.
• Ability to build partnerships with internal and external stakeholders.
• Strong commitment to service excellence and customer satisfaction.
• Ability to identify, assess, and manage business risks.
• Ability to leverage digital technologies to improve efficiency and business growth.
• Strong emotional intelligence and ability to influence others effectively.
• Strong decision-making ability and resource management skills.

Behavioral Competencies

• Strong collaboration and teamwork skills.
• Effective communication and information-sharing abilities.
• Ability to adapt to changing business environments.
• Commitment to continuous improvement and operational excellence.
• Agility and responsiveness to changing customer and business needs.
• Strong customer-centric mindset with focus on long-term relationships.
• Ability to build trust and sustainable relationships with stakeholders.
• Empathy and understanding of customer perspectives.
• Ability to use data-driven approaches for decision-making.
• Demonstrates respect, professionalism, inclusivity, authenticity, and integrity in all interactions.

Skills Required:

• Accounting / Finance
• Sales / Marketing / Business / Management