Job Description
The Customer Service Officer is responsible for delivering professional, friendly, and customer-focused service by addressing customer inquiries, concerns, and complaints efficiently. The role involves providing accurate information about banking products, services, policies, and procedures while ensuring customer satisfaction through effective problem-solving and timely follow-up.
Qualification
- Bachelor’s Degree in Accounting, Management, Economics, Banking and Finance, or related fields.
Experience
- Minimum of two (2) years of relevant banking operations experience.
- Knowledge or experience in Interest-Free Banking (IFB) is advantageous.
Main Duties and Responsibilities
- Interact with customers in a professional, respectful, and empathetic manner.
- Respond to customer inquiries, requests, and complaints promptly and effectively.
- Provide accurate information regarding products, services, policies, and procedures.
- Assist customers in selecting appropriate products and services based on their needs.
- Identify, analyze, and resolve customer issues within assigned authority.
- Escalate complex or unresolved customer concerns to the appropriate department or supervisor.
- Follow up with customers to ensure issues and complaints are resolved satisfactorily.
- Maintain accurate records of customer interactions, requests, and transactions.
- Ensure compliance with customer service standards, operational procedures, and organizational policies.
Required Skills and Competencies
- Strong customer service and relationship management skills.
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints and resolve issues effectively.
- Good problem-solving and decision-making abilities.
- Attention to detail and accuracy in handling customer information and transactions.
- Ability to work under pressure while maintaining service quality.
Skills Required:
- Accounting / Finance
- Economics / Statistics
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