Digital Banking Support Officer

JOB REQUIREMENT

• Educational Background: BA Degree in Information Technology, Business Administration, or a related field.
• Experience: Minimum of 1–3 years of experience in customer support, helpdesk, or contact center roles. (Exposure to banking, Microfinance, or fintech products is preferred).
• Core Competencies:
  • Customer service orientation and communication skills.
  • Troubleshooting and problem-solving; ticketing/helpdesk systems.
  • Digital banking product knowledge.
  • Patience, empathy, and conflict resolution.
• Quantity: 2
• Salary: Attractive Salary Scale and Conducive Working Environment.
• Duty Station: Addis Ababa.

HOW TO APPLY

Deadline: Within 10 working days from the date of this announcement.

Qualified candidates who meet the above requirements are invited to submit their application letter, Curriculum Vitae (CV), and non-returnable copies of credentials. Applications can be submitted in person or via email.

• Important: Please clearly state the Position and Duty Station (Place of Work) in the subject line of your email application.

Contact & Address

Yegna Microfinance Institution S.C.

• Email: talent.doc@yegnamicrofinance.com
• Phone: 0987922222 / 0987622222
• Office Address: Human Capital Office, Yegna Microfinance Institution S.C., Federal Housing Corporation Building (On the road from Kebena Square to Bella), Addis Ababa.