Job Description
The Senior Payment Card System Administrator is responsible for developing, administering, and providing system support for in-house digital solutions and platforms related to payment card services. The role involves maintaining payment card systems, supporting end users, monitoring system performance, executing end-of-day operations, and translating business requirements into effective technical solutions.
Academic Qualifications
- Bachelor’s Degree in Information Technology, Computer Science, Computer Information Systems, Software Engineering, or a related field.
Experience
- Minimum of five (5) years of relevant professional experience.
Key Responsibilities
- Develop and provide system support for in-house digital payment card solutions and platforms.
- Monitor the health and performance of all card-related systems, including Base24-eps, CMM, PRM, Perso Systems, Acquirer, Interchange, and Issuer platforms.
- Execute daily end-of-day operations for each payment network.
- Configure terminals and maintain card channel platforms.
- Provide technical support to end users by identifying, diagnosing, and resolving system issues and malfunctions.
- Perform routine system maintenance to ensure availability, reliability, and optimal performance.
- Interpret business requirements and provide appropriate technical solutions.
- Monitor system performance and implement corrective actions when necessary.
- Ensure the security, integrity, and stability of payment card systems.
- Prepare system documentation and technical reports as required.
- Collaborate with internal teams to support payment card operations and continuous system improvements.
Functional and Technical Competencies
- Monitoring and Follow-up: Ability to monitor and maintain the health of payment card systems, including Base24-eps, CMM, PRM, Perso Systems, Acquirer, Interchange, and Issuer platforms.
- End-of-Day Operations and Configuration: Ability to execute daily end-of-day operations and configure terminals across payment card platforms.
- System Support and Maintenance: Ability to identify, diagnose, troubleshoot, and resolve technical issues while maintaining system stability and performance.
Behavioral Competencies
- Collaboration: Demonstrates effective teamwork, communication, dependability, and engagement.
- Teamwork: Works collaboratively with colleagues to achieve common objectives.
- Engagement: Actively participates in organizational initiatives, projects, and continuous improvement activities.
- Communication: Communicates information clearly and effectively with stakeholders.
- Adaptability: Adjusts effectively to changing business and technical environments.
- Continuous Improvement: Demonstrates commitment to improving processes and system performance.
- Agility: Responds quickly and effectively to changing priorities.
- Responsiveness: Addresses new demands and operational issues promptly.
- Customer Centricity: Focuses on delivering solutions that meet and exceed customer expectations.
- Relationship Building: Establishes and maintains productive relationships with stakeholders.
- Empathy: Understands customer needs and perspectives.
- Data-Driven Decision Making: Uses data and analysis to support informed decisions.
- Respect: Demonstrates respect for colleagues, customers, and organizational values.
- Professionalism: Maintains integrity, competence, and ethical conduct in the workplace.
- Inclusivity: Promotes diversity, respect, and an inclusive work environment.
- Genuineness: Demonstrates honesty, authenticity, and transparency in professional interactions.
Skills Required:
- Computer / Software / It / Data
